Return Policy

Main Information
- 14 days to initiate return
- 7 days to process refund
- no restocking fees
- customer pays the return shipping costs

Return Window
You, our valued customer, have the right to return the product within 14 days of receipt. 

Return Instructions
The product has to be unused, undamaged, and in the original packaging. To initiate a return, contact our customer service at info@loferiz.com with your order number and a reason for the return. After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Return Address
With the instructions, you will also receive details for the return address.

Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached. Include the return authorization form and any necessary supporting documents or images. Download and print the return label from the link provided in our email.

Return Costs
You are responsible for return shipping costs unless the item is defective or not as described. In such cases, Loferiz will cover the return shipping costs.

Defective Goods
If you receive a defective product, contact our customer service immediately for instructions. Loferiz will cover the return shipping costs and provide a replacement product or a refund.

Damaged Goods
If the product arrives damaged, send us photos of the damage within 24 hours of receipt. We will assess the situation and cover the return costs if necessary.

Cancellation After Order
You can cancel your order before it is shipped. Please, send an email immediately to info@loferiz.com. If the order has already been shipped, follow the return procedure after receiving the product.

Order Exchanges
We apologize, we do not accept order exchanges. If you are not satisfied with your choice and would like to get a different product, please go through the return process first and then order the product you decided for.

Refund Process
A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection. After the return is approved, it takes up to 7 days to process the refund to the original payment method.

Questions?
Please, visit our Frequently Asked Questions page or contact our customer service.