Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Important Information
- last order time: 14:00
- handling: 1-3 business days (Mon-Fri)
- transit: 5-9 business days (Mon-Fri)
- free shipping
Shipping Range
We currently ship within United Kingdom.
Shipping Costs
We offer free shipping on all orders. No hidden fees.
Order Processing Time
Orders are processed within 1-3 business days, Monday to Friday. If you place your order by 14:00, we will start processing it the same day. Orders placed on weekends are processed the next business day.
Transit Time
Estimated transit time is 5-9 business days. Shipments occur Monday to Friday. Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Tracking
After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number. Our support team is ready to assist with any questions about tracking your order.
Defective Goods
If you receive a defective product, contact our customer service immediately for instructions. Loferiz will cover the return shipping costs and provide a replacement product or a refund.
Damaged Goods
If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
Cancellations
You can cancel your order before it is shipped. Please, send an email immediately to info@loferiz.com. If the order has already been shipped, follow the return procedure after receiving the product.
Delays
Things happen, right? A small delay is usually due to weather, overworked drivers, etc. Your package should be there within 12 working days (max 3 handling and 9 transit) - wait 3 extra days on top of the 12 and if your package is still not there, let us know at info@loferiz.com.
- Email: info@loferiz.com
- Phone: +447451287742
Address:
Loferiz by Okanshop
Dissel 60, 5684 KN Best, North Brabant, Netherlands
TAX Number: 88051609
VAT Number: NL004530802B06
Customer Service Hours:
Monday to Friday, 9:00 to 17:00.